{"id":8770,"date":"2025-06-02T14:35:31","date_gmt":"2025-06-02T12:35:31","guid":{"rendered":"https:\/\/my.ecam-lasalle.fr\/copie-ensaep-support-and-psychological-counselling-servicefrsaep-service-daccompagnement-et-decoute-psychologique-copie\/"},"modified":"2026-05-28T09:39:03","modified_gmt":"2026-05-28T07:39:03","slug":"probleme","status":"publish","type":"post","link":"https:\/\/my.ecam-lasalle.fr\/en\/probleme\/","title":{"rendered":"I have a problem"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\"><strong>\ud83d\udea8 I\u2019ve got a problem!<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><br>An unexpected situation? Facing a difficulty? Don\u2019t worry\u2014you\u2019re not alone.<br>This section helps you understand what to do quickly and who to contact depending on your situation.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udc49 The goal is to save you time and guide you efficiently to the right contacts.<\/p>\n\n\n<div class=\"alignnone\"><style>#sp-ea-9146 .spcollapsing { height: 0; overflow: hidden; transition-property: height;transition-duration: 300ms;}#sp-ea-9146.sp-easy-accordion>.sp-ea-single {margin-bottom: 10px; border: 1px solid #e2e2e2; }#sp-ea-9146.sp-easy-accordion>.sp-ea-single>.ea-header a {color: #444;}#sp-ea-9146.sp-easy-accordion>.sp-ea-single>.sp-collapse>.ea-body {background: #fff; color: #444;}#sp-ea-9146.sp-easy-accordion>.sp-ea-single {background: #eee;}#sp-ea-9146.sp-easy-accordion>.sp-ea-single>.ea-header a .ea-expand-icon { float: left; color: #444;font-size: 16px;}<\/style><div id=\"sp_easy_accordion-1779953745\"><div id=\"sp-ea-9146\" class=\"sp-ea-one sp-easy-accordion\" data-ea-active=\"ea-click\" data-ea-mode=\"vertical\" data-preloader=\"\" data-scroll-active-item=\"\" data-offset-to-scroll=\"0\"><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-91460\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse91460\" aria-controls=\"collapse91460\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> I lost my student card<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse91460\" data-parent=\"#sp-ea-9146\" role=\"region\" aria-labelledby=\"ea-header-91460\"> <div class=\"ea-body\"><p>Your student card is essential for accessing the campus and using various services.<br \/><img decoding=\"async\" class=\"emoji\" role=\"img\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/1f449.svg\" alt=\"\ud83d\udc49\" \/>\u00a0Please report the loss as soon as possible and request a replacement by contacting:\u00a0<strong><a href=\"&#x6d;&#97;&#x69;&#x6c;t&#x6f;&#58;c&#x6f;&#109;p&#x74;&#97;&#x40;&#x65;c&#x61;&#109;&#46;&#x66;&#114;\">&#x63;&#x6f;&#x6d;&#x70;&#116;&#97;&#64;ec&#x61;&#x6d;&#x2e;&#x66;&#114;<\/a><\/strong><\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-91461\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse91461\" aria-controls=\"collapse91461\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> I have an IT issue<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse91461\" data-parent=\"#sp-ea-9146\" role=\"region\" aria-labelledby=\"ea-header-91461\"> <div class=\"ea-body\"><p>Login, access to tools, email, computer equipment\u2026<br \/><img decoding=\"async\" class=\"emoji\" role=\"img\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/1f449.svg\" alt=\"\ud83d\udc49\" \/>\u00a0Try to identify the issue and contact IT support with as much detail as possible at\u00a0<strong><a href=\"&#109;&#x61;i&#108;&#x74;&#111;&#x3a;i&#110;&#x66;o&#x6c;&#x69;&#110;&#x65;&#64;&#101;&#x63;a&#x6d;&#x2e;&#102;&#x72;\">&#105;&#x6e;f&#111;&#x6c;i&#110;&#x65;&#64;&#101;&#x63;a&#109;&#x2e;&#102;&#x72;<\/a><\/strong><\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-91462\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse91462\" aria-controls=\"collapse91462\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> I have a maintenance issue<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse91462\" data-parent=\"#sp-ea-9146\" role=\"region\" aria-labelledby=\"ea-header-91462\"> <div class=\"ea-body\"><p>A problem in the facilities (heating, door, electricity, furniture, etc.)?<br \/><img decoding=\"async\" class=\"emoji\" role=\"img\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/1f449.svg\" alt=\"\ud83d\udc49\" \/>\u00a0Report it to the maintenance team so it can be handled quickly :\u00a0<strong><a href=\"&#x6d;&#x61;&#x69;&#108;&#116;&#111;:m&#x61;&#x69;&#x6e;&#x74;&#101;&#110;an&#x63;&#x65;&#x40;&#x65;&#99;&#97;m&#46;&#x66;&#x72;\">&#109;&#97;&#x69;n&#116;&#x65;&#x6e;a&#110;&#x63;&#x65;&#64;&#101;&#x63;&#x61;m&#46;&#x66;&#x72;<\/a><\/strong><\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-91463\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse91463\" aria-controls=\"collapse91463\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> I\u2019m running late<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse91463\" data-parent=\"#sp-ea-9146\" role=\"region\" aria-labelledby=\"ea-header-91463\"> <div class=\"ea-body\"><p>An unexpected delay on your way?<br \/><img decoding=\"async\" class=\"emoji\" role=\"img\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/1f449.svg\" alt=\"\ud83d\udc49\" \/>\u00a0Please inform as soon as possible to avoid any misunderstanding. You can find your Academic Services contact\u00a0<a href=\"mailto:https:\/\/my.ecam-lasalle.fr\/services-scolarites\/\">by clicking here.<\/a><\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-91464\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse91464\" aria-controls=\"collapse91464\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> I am absent<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse91464\" data-parent=\"#sp-ea-9146\" role=\"region\" aria-labelledby=\"ea-header-91464\"> <div class=\"ea-body\"><p>A planned or unplanned absence?<br \/><img decoding=\"async\" class=\"emoji\" role=\"img\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/1f449.svg\" alt=\"\ud83d\udc49\" \/>\u00a0Make sure to inform the appropriate contacts and provide justification within the required timeframe. You can find your Academic Services contact\u00a0<a href=\"https:\/\/my.ecam-lasalle.fr\/services-scolarites\/\">by clicking here.<\/a><\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-91465\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse91465\" aria-controls=\"collapse91465\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> I have a health issue<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse91465\" data-parent=\"#sp-ea-9146\" role=\"region\" aria-labelledby=\"ea-header-91465\"> <div class=\"ea-body\"><ul class=\"wp-block-list\"><li><strong>Mental health \/ need for support:<\/strong>\u00a0you can contact the\u00a0<strong>SAEP<\/strong>, which offers confidential support with two clinical psychologists.<br \/><img decoding=\"async\" class=\"emoji\" role=\"img\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/1f449.svg\" alt=\"\ud83d\udc49\" \/>\u00a0Reach out at\u00a0<strong><a href=\"&#x6d;&#97;i&#x6c;&#116;&#111;&#x3a;&#x73;&#97;e&#x70;&#64;e&#x63;&#x61;&#109;&#46;&#x66;&#114;\">&#x73;&#x61;&#x65;&#112;&#64;&#101;ca&#x6d;&#x2e;&#x66;&#x72;<\/a><\/strong><\/li><li><strong>Disability or need for accommodations:<\/strong>\u00a0contact the\u00a0<strong>disability advisor<\/strong>\u00a0to set up appropriate arrangements (courses, exams, etc.).<br \/><img decoding=\"async\" class=\"emoji\" role=\"img\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/1f449.svg\" alt=\"\ud83d\udc49\" \/>\u00a0Get in touch\u00a0<a href=\"m&#97;&#x69;&#x6c;t&#111;&#58;&#x6c;&#x79;d&#105;&#101;&#x2e;&#x62;o&#117;&#x69;&#x6c;&#x6c;e&#116;&#x40;&#x65;c&#97;&#109;&#x2e;&#x66;r\">by clicking here<\/a><\/li><li><strong>Physical health:<\/strong>\u00a0in case of illness or a temporary difficulty, make sure to inform\u00a0<a href=\"https:\/\/my.ecam-lasalle.fr\/services-scolarites\/\">your Academic Services<\/a>\u00a0as soon as possible and follow the required procedures (absence notification, supporting documents, etc.).<\/li><\/ul><\/div><\/div><\/div><\/div><\/div><\/div>\n\n\n<p class=\"wp-block-paragraph\"><strong>Good reflex:<\/strong> the sooner you report your situation, the faster it can be handled efficiently!<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><br><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Propose des entretiens individuels avec un(e) psychologue stagiaire (derni\u00e8re ann\u00e9e d\u2019\u00e9tude) et une psychologue clinicienne.<\/p>\n<p>Pour \u00e9changer autour de vos questionnements, inqui\u00e9tudes, probl\u00e9matiques quel que soit le domaine (personnel, scolaire, familial\u2026etc.)<br \/>\nDans un cadre confidentiel<br \/>\nGratuit<\/p>\n","protected":false},"author":2,"featured_media":8940,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6],"tags":[],"class_list":["post-8770","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-mon_quotidien","category-6","description-off"],"_links":{"self":[{"href":"https:\/\/my.ecam-lasalle.fr\/en\/wp-json\/wp\/v2\/posts\/8770","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/my.ecam-lasalle.fr\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/my.ecam-lasalle.fr\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/my.ecam-lasalle.fr\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/my.ecam-lasalle.fr\/en\/wp-json\/wp\/v2\/comments?post=8770"}],"version-history":[{"count":17,"href":"https:\/\/my.ecam-lasalle.fr\/en\/wp-json\/wp\/v2\/posts\/8770\/revisions"}],"predecessor-version":[{"id":9148,"href":"https:\/\/my.ecam-lasalle.fr\/en\/wp-json\/wp\/v2\/posts\/8770\/revisions\/9148"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/my.ecam-lasalle.fr\/en\/wp-json\/wp\/v2\/media\/8940"}],"wp:attachment":[{"href":"https:\/\/my.ecam-lasalle.fr\/en\/wp-json\/wp\/v2\/media?parent=8770"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/my.ecam-lasalle.fr\/en\/wp-json\/wp\/v2\/categories?post=8770"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/my.ecam-lasalle.fr\/en\/wp-json\/wp\/v2\/tags?post=8770"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}