🚨 I’ve got a problem!


An unexpected situation? Facing a difficulty? Don’t worry—you’re not alone.
This section helps you understand what to do quickly and who to contact depending on your situation.

👉 The goal is to save you time and guide you efficiently to the right contacts.

Your student card is essential for accessing the campus and using various services.
👉 Please report the loss as soon as possible and request a replacement by contacting: compta@ecam.fr

Login, access to tools, email, computer equipment…
👉 Try to identify the issue and contact IT support with as much detail as possible at infoline@ecam.fr

A problem in the facilities (heating, door, electricity, furniture, etc.)?
👉 Report it to the maintenance team so it can be handled quickly : maintenance@ecam.fr

An unexpected delay on your way?
👉 Please inform as soon as possible to avoid any misunderstanding. You can find your Academic Services contact by clicking here.

A planned or unplanned absence?
👉 Make sure to inform the appropriate contacts and provide justification within the required timeframe. You can find your Academic Services contact by clicking here.

  • Mental health / need for support: you can contact the SAEP, which offers confidential support with two clinical psychologists.
    👉 Reach out at saep@ecam.fr
  • Disability or need for accommodations: contact the disability advisor to set up appropriate arrangements (courses, exams, etc.).
    👉 Get in touch by clicking here
  • Physical health: in case of illness or a temporary difficulty, make sure to inform your Academic Services as soon as possible and follow the required procedures (absence notification, supporting documents, etc.).

Good reflex: the sooner you report your situation, the faster it can be handled efficiently!